DRTV Agencies Will Thrive via Innovation and Collaboration
August 24th, 2011
MediaPost recently reported on a survey conducted by The Horn Group that indicates a shrinking of agency rosters is likely to happen over the next five years. The survey polled 265 CMOs about their perceptions on client agency relationships, and how they see these partnerships evolving in the future.
The results highlight the fact that client marketing departments are both time and budget challenged. And to succeed, agencies will need to deliver savings in both of these areas via better collaboration and by proactive innovation. But the key here is specialization.
When multiple agencies work together on a client project, they need to function as a cohesive unit, and this can only happen if roles are defined. When an agency enters such a relationship with its eyes on taking away business from the other partners, true collaboration cannot occur. Energy and resources are diverted to other interests, and barriers start to go up between vendors.
Challenges in collaboration prevent innovation. Agencies will not properly share new ideas if they are looking to grab business from a partner, or if they fear the loss of their intellectual capital investments.
At Eicoff, we have thrived on multi-agency accounts because we know who we are, and we understand that transparency and collaboration will lead to success for both agency and client. As the short-form DRTV specialist, our role is defined. But we also realize that our impact on other marketing initiatives – and the impact of these other efforts on our campaigns – can become a gray area and cloud accurate measurement of overall performance if we aren’t open. It is incumbent on both the client lead and participating agencies work together during planning, execution, and reporting to ensure success.
And when it becomes clear how each piece works together, it becomes easier for each party to introduce new ideas. And it becomes easier to push the client, and each other, to try new things.
While the statistics in this article may indicate fewer bites at a shrinking pie, they should provide peace of mind for agencies that are comfortable in their role. Whether it is DRTV, search, outdoor, or even print, specialty agencies that remain disciplined and collaborative should continue to thrive in an uncertain marketing environment.
The MediaPost article “CMOs Using Less Agencies, More Collaboration” can be found at http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=155486&nid=129678
Rob Schmidt is an Account Supervisor at A. Eicoff & Co., one of North America’s largest DRTV agencies.
DRTV Can Serve as Virtual Pop-up Store This Holiday Season
July 27th, 2011
Traditional retailers know that in order to succeed, they need to locate their stores in targeted high-traffic areas. And many marketers rely on this distribution to drive sales. But imagine being able to quickly and easily change these locations based on your products’ sales volume and seasonality. It sounds too good to be true. But there is a way to ride the wave of high-traffic visibility without the cost and restrictions of brick-and-mortar retail: DRTV.
To put this in better context, consider the increasing popularity of pop-up stores. Many retailers have embraced the pop-up store during the holidays as a way to add flexibility and expand reach in order to take advantage of seasonality. The concept here is to offer a selection of popular products in smaller stores located in high-traffic shopping areas. These additional locations will also increase visibility for a retailer, and create a residual lift for their permanent retail locations and e-commerce platform. DRTV can have a similar impact. But it isn’t limited to traditional retailers.
E-commerce Opens Doors; DRTV Makes the Sale
As a marketer, if you have an e-commerce platform, you have a virtual store. Like most brick and mortar stores, it is a fixed location and relies on consumers to find it. Most e-commerce marketers rely on brand advertising support to create a buzz and drive high-volume traffic. Other than that, traffic is driven in lower quantities via targeted digital tactics like search and display advertising. But in most cases, none of these tactics are actually selling any product. For e-commerce, a DRTV commercial (:60 or :120) can serve as a virtual pop-up store, presenting your products for sale to a mass audience in the targeted high-traffic environment of television.
In a pop-up store, you can learn more about the specific products, and there are sales people on hand to convert the sale. A DRTV commercial can do these same things as an extension of your web site. And in the process, generate accountable revenue. But unlike a retail location, with DRTV you don’t have the commitment of a lease. Sure, the cost of creative production can be seen as a fixed cost similar to the cost to build-out, stock, and set-up a temporary retail location. But the media is flexible and accountable, so it can be optimized based on performance. And that is a big advantage.
It’s Time to Consider DRTV in Holiday 2011 Planning
It is easy for traditional marketers to overlook DRTV, because they are not familiar with its ability to deliver across several objectives: awareness, education, direct sales, and retail support. And prior to the development of their e-commerce platforms, most marketers didn’t have a way to efficiently fulfill sales directly to the consumer. But it is now time to take another look.
If you have the means to sell product directly to consumers, then DRTV is your virtual pop-up store. It is a two-pronged tactic that can increase retail sales and generate direct sales that will, at the very least, help fund your marketing costs. And if successful, it will produce an entirely new revenue stream. Given this potential up-side, don’t be surprised to see new DRTV campaigns unwrapped this coming holiday season.
Rob Schmidt is an Account Supervisor at A. Eicoff & Co., one of North America’s largest DRTV agencies.
7 Questions to Ask When Choosing a DRTV Agency
March 23rd, 2011
1. What is the DRTV agency’s primary focus?
Many agencies like to be all things to all people. They specialize in long-form DRTV, short-form DRTV, radio, search, banners, etc… While it would be ideal if agencies were great at all aspects of DRTV/direct marketing, my experience is that most agencies have one core specialty.
Either the agency is very good at half-hour infomercials and does short-form because their client needs them to; or they’re very good at short-form and try to improvise when it comes to half-hours. I think most DRTV veterans would agree with me on this.
2. What is the background of the agency’s principals?
How long have they been in the DRTV business? What companies/agencies have they worked for? Is their DRTV background long-form or short-form? You can uncover some interesting things.
3. Are the agency employees working on my business going to be full-time employees or freelancers?
I think it goes without saying that a full-time employee has a much greater investment in seeing your campaign succeed. Ultimately they will see a financial benefit if the clients do well. The freelancer is getting a set fee, regardless of whether the campaign succeeds or not.
While it may seem like overkill, it is important to visit an agency’s headquarters to determine whether the actual agency headcount matches the advertised headcount.
4. What is the headcount of the agency staff that works on DRTV full-time?
While an agency’s billings are a fair question, it is not necessarily a good indicator of experience. Headcount of staff devoted to DRTV is a better guide to an agency’s experience and clout.
For example, a multi-disciplined agency may have a client/brand that spends $200 million on TV. The objective of the campaign is to achieve awareness and store sales. The commercial does have a small 800# and URL, but the response is minimal
Further, the media is handled out of a holding company media group on the other side of the country. So, what appears to be $200 million in DRTV billings is actually a brand account handled by someone in another office.
5. What percentage does DRTV comprise the agency’s bottom-line business?
This will quickly give you a snapshot of whether the agency is focused 24/7 on DRTV or if it is a menu item of a much larger entity.
6. Does the DRTV agency supply full disclosure of rates paid to stations?
No matter what proposal an agency might present to you (i.e. “Guaranteed CPL’s”), unless you have the ability to see exactly what the agency is paying the station for every spot aired, you are susceptible to being overcharged. There’s a reason station affidavits are notarized – you should demand to see them. It’s a red flag if the agency won’t submit them.
For example, let’s say an agency agrees to a 5% commission, rebating 10% of the 15% agency commission back to you. They report to you a $1,000 spot on CNN, without supplying an affidavit.
The agency invoices you for $900 (rebating the 10% of the reported $1,000) which on the surface seems like a pretty good deal. However, the reality is the agency may have paid $750 for the spot, pocketing the difference. This would translate to a real commission rate of 20%. Demand to see the original unedited station invoice.
7. What is the DRTV agency policy on conflicts of interest?
Most companies do not want their agency working with a competitor. Not every agency looks at it that way. Clarify this upfront.
These are just a few of the questions you may want to think about when reviewing potential DRTV agencies. Good luck with your search!
Bill McCabe is EVP/COO at A. Eicoff & Co., one of North America’s largest DRTV agencies.
What do Katy Perry, “Law & Order” & ESPN have in common with DRTV?
January 10th, 2011
What do Katy Perry, TV’s Law & Order and ESPN’s Chris Berman all have in common with DRTV?
Each of the above has been associated with a DRTV commercial.
As DRTV continues to be more ubiquitous in the marketing landscape, so does the list of people appearing in longer length commercials. See below:
Katy Perry/Proactiv
Sam Waterston/TD Ameritrade
ESPN Chris Berman/Nutrisystem
Many of us can remember the days when many celebrities didn’t want to be associated with direct response TV. The list of celebrities leery of doing a DRTV commercial has become much shorter in recent years because DRTV has become so prevalent. That, and the quality, look and feel of DRTV commercials have dramatically improved.
At Eicoff, we have seen both great success, and failure, with celebrities. The primary lesson learned is that a celebrity does not ensure success. We have utilized two Academy-Award-winning actresses – both of which lost when tested against less-expensive-produced commercials.
On the other hand, Wilford Brimley single-handedly put Liberty Medical on the map.
Don’t be surprised to see higher profile celebrities in DRTV commercials very soon.
Bill McCabe is EVP/COO at A. Eicoff & Co., one of North America’s largest DRTV agencies.
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